Frequently Asked Questions
Shipping
When will I receive my order?
We'll have your items prepped and ready to go within just 1-3 business days from the time you hit that order button, and we ship everything from our Austin, Texas location.
Now, if you're looking for even more value, we've got a sweet deal for you. For orders over $150, just select the Free Shipping option and your package will be on its way to you in about 5-8 business days after it's been processed and shipped.
Please note that our shipping partners don't typically operate on weekends, so any orders shipped around that time might arrive a little later. And just in case, some processing time may apply. But don't worry, we'll do everything we can to get your order out the door as fast as possible!
What is the cost of shipping within the US?
Are you ready to hear about our shipping options? Here's the scoop: we use both USPS and UPS to get your goodies to you, and the cost depends on a few factors like weight and destination. If you're just snagging a t-shirt, shorts, or a rash guard, you can expect to pay around $5-$10, while a a big order might cost you between $8-$20.
But wait, there's more! If your order totals over $150, we'll give you complimentary shipping as a little thank you. Otherwise, don't worry, the rates will be calculated for you at checkout.
I paid for USPS Priority Mail, when will I receive my order?
Are you in a rush to get your hands on your order? We totally get it! That's why we offer a few different shipping options to suit your needs.
If you go with USPS Priority Mail, we'll have your package on its way to you within just 1-2 business days - that's lightning fast! But if you need your goodies even sooner, we've got you covered. Just select UPS Next Day Air or USPS Express and your order will be whisked away on the same day if it's placed before 12pm Mon-Fri. Otherwise, it'll be shipped out on the next business day.
We know how important it is to have your order arrive on time, so we're here to make sure you get it as quickly as possible!
Payments
How can I make a payment?
We accept all major credit cards, and Venmo. You can also pay via Apple Pay, Google Pay, Meta, Amazon Pay and Shop.
My payment did not go through. What could be the reason for that?
Hey, we know it can be super frustrating when your payment gets declined, but don't worry - we're here to help! There are a few different reasons why this might happen, but we've got some tips to get you back on track.
If you're paying with a credit card, the issue could be related to your billing address. Double-check that you've entered everything correctly, especially if your shipping address is different from your billing address. Unfortunately, we're not able to manually adjust your billing address, so if our system declines your payment, you'll need to start over.
Now, if you're using Shop or Amazon Pay and your payment isn't going through, there's a chance it's related to their own verification process. We can't process your order until they approve the charge, so you might want to reach out to them directly for more info.
We know it's not always easy to troubleshoot payment issues, but we're here to support you every step of the way!
I placed an order and did not receive any invoice or confirmation.
Hooray, you've placed your order - now the excitement begins! We want to make sure you're in the loop every step of the way, so keep an eye out for an order confirmation email in your inbox within just 1-2 hours of placing your order.
Now, we know that pesky spam folder can sometimes cause issues, so if you don't see anything from us right away, be sure to give it a quick check. And if you still can't find your confirmation email, don't stress - just shoot us a message or email and we'll help get to the bottom of things. It's possible there was just a little typo in your email address that caused the delay.
We want to make sure you have a seamless shopping experience with us, so don't hesitate to reach out if you have any questions or concerns!
Can I cancel my order?
Hey, we totally get it - sometimes things change and plans shift! If you need to cancel your order, we've got you covered - just make sure the item hasn't shipped yet.
We know that timing is everything when it comes to cancellations, so be sure to let us know as soon as possible if you need to make any changes to your order. We're here to make your shopping experience as smooth and stress-free as possible, so don't hesitate to reach out if you need any help!
I canceled my order but I haven't received a credit yet.
We totally understand why you'd be eager to see that credit hit your account! When you cancel your order, we'll submit your request for a credit within just 1 business day of receiving it.
Now, the timeline for actually seeing that credit hit your account can vary a bit depending on your billing cycle, but we generally estimate it'll take about 7-10 business days. Keep an eye on your next credit card statement - you should see that credit reflected there or in the following one.
We're committed to making sure your shopping experience is as easy and stress-free as possible, so don't hesitate to reach out if you have any questions or concerns about your order or credit. We're here to help!
If you wish to exchange your item for a different size or color you can do so by sending it back for store credit. There is no return fee for returning for store credit. All returns for a refund will include a return fee.The original shipping cost does not get returned. Please send us an email at info@tarantasport.com with any questions at any time!
Returns and Exchanges
I already washed or used my item, can I still return it?
We want to make sure that you're 100% happy with your purchase from us, and that means making sure everything is in top-notch condition. In order to offer you the best possible experience, we unfortunately can't accept returns or exchanges for items that have been used or washed.
But don't worry - we've got your back! If you need to return an item, just make sure it's in new condition, with all tags attached, and in its original packaging. This way, we can make sure that everything is in the best possible shape for the next happy customer.
We know that sometimes things don't work out as planned, and we're committed to making sure you have a smooth and hassle-free shopping experience with us. If you have any questions or concerns about returns or exchanges, just let us know - we're here to help!
Can I return my item to exchange it for something else?
We want to make sure that you're completely happy with your purchase from us, so if you need to exchange an item, we're happy to help you out.
Here's how it works: to start the exchange process, just send us an email with your order information, and we'll guide you through the next steps. Unfortunately, we don't offer direct exchanges, but we'll make sure to issue you store credit that you can use towards another item that's a perfect fit for you. And the best part? Returns for store credit don't have a return fee, so you can shop with confidence knowing that you're not out any extra cash.
We're committed to making sure you have a hassle-free shopping experience with us, so if you have any questions or concerns about the exchange process, just let us know. We're always here to help!
Questions about our products
I don't know what size to get. Can you help?
We want to make sure that you get the perfect fit, so if you're having trouble determining your size based on our size charts, don't worry – we're here to help!
Our team of sizing experts is available to answer any questions you have, whether you want to know more about a specific product's sizing, or you need help figuring out your own measurements. You can reach us via our live chat, or by sending us an email with your height and weight.
We know how frustrating it can be to order something online and have it not fit quite right, which is why we're dedicated to making sure you get the right size the first time around. So don't hesitate to reach out – we're always here to help you find your perfect fit!
How should I wash my product?
We highly recommend washing all shirts, rash guards, and shorts in cold water inside out and drying them on low or more ideally hanging them to dry. We suggest following these simple care instructions to ensure that your gear lasts as long as possible.
While we stand behind the quality of our products, we unfortunately cannot accept any returns or exchanges once an item has been washed. So to make sure you're happy with your purchase before you put it to use.
And as always, if you have any questions about caring for your gear or need advice on the best way to wash a specific item, don't hesitate to reach out to us. We're here to help!
The item I am looking for is sold out. When will it be back in stock?
Looking for a specific product that's currently out of stock? No problem! We understand how frustrating it can be to not find what you're looking for. We do our best to restock our products as often as possible, but sometimes certain items may be discontinued altogether. Don't worry though, you can sign up to receive a restock notification via email right on the product page! Simply select the size and color you're interested in, and enter your email address in the box that appears below. You can also reach out to us directly via email or message and we'll do our best to assist you.
Still have Questions?
For any other questions you may have, feel free to message us through our live chat in the bottom right hand corner, or click the button below to send us an email.